Privacy Policy

Effective Date: March 2026

QuickFix ("we", "our", "us") operates a roadside vehicle assistance platform that connects users with nearby mechanics. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

For users, we may collect:

• Name
• Mobile number
• Vehicle details (such as vehicle number)
• Real-time location data (to find nearby mechanics and service coordination)
• Booking history
• Device and usage information

User location may be shared with the assigned mechanic during an active booking to enable navigation and service coordination. Location is collected only while the app is in use and is not stored beyond necessary service usage.

For mechanics, we may collect:

• Name and contact details
• Profile information (such as services offered and experience)
• Government ID (used only for identity verification and trust & safety purposes)
• Business-related details (such as shop images or service information)
• Real-time location data during active service to enable booking, navigation, and service coordination

Mechanic location may be shared with users during an active booking to provide real-time tracking and improve service efficiency. Location data is used only for service purposes and is not retained beyond what is necessary.

2. How We Use Information

We use collected information to:

• Provide location-based matching and real-time service tracking
• Match users with nearby mechanics
• Enable booking and communication between users and mechanics
• Verify users via OTP authentication
• Prevent fraud, misuse, and unauthorized access
• Improve app performance and user experience

We do not sell or rent your personal data to third parties.

3. Contact Information Sharing

To successfully complete a service booking, limited contact information (such as name and phone number) may be shared between users and assigned mechanics.

By using QuickFix and placing a booking, you explicitly consent to this sharing for service-related communication only.

4. Location Data

QuickFix collects real-time location data to connect users with nearby mechanics accurately. Location data is collected only while the app is in use and is not stored beyond necessary service usage.

5. Permissions

The app may request the following permissions:

• Location access (to find nearby mechanics)
• Camera access (to capture images such as profile photos or verification documents)
• Photos/Media access (to upload images such as profile pictures, shop images, or verification documents)
• Internet access (to communicate with servers)
• Notification access (to send booking updates, service alerts, and important app notifications)

6. Data Security

We implement reasonable security measures such as encrypted communication (HTTPS) and OTP verification. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data as long as your account is active or as required to provide services and comply with legal obligations.

8. Your Rights

You may request to access, update, or delete your personal data by contacting us.

9. Children's Privacy

QuickFix is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: mail.quickfixapp@gmail.com

Location: Andhra Pradesh, India